ConvoyThree ways customers stop clicking.
The job changes by sector, but the shape is the same: someone asks for an outcome, and something has to go and get it.
Your users came for an answer, not a report builder.
Most of what people do in a SaaS product is assembly: filter, sort, export, pivot, and hope the total is right. When they can ask instead, the interface stops being the work.
Convoy exposes the queries and the actions your product already supports, scoped to what each person is allowed to see, so an assistant can answer inside your app or from wherever they asked.
Read the grid week by week, switch to Timesheets, export four CSVs, pivot them in a spreadsheet, and hope you added it up right.
- Resolved Shiftly to its Convoy interface
- Called
get_timesheets— team: Evening, 1–30 April - Compared scheduled against actual hours, week by week
- Scoped to the teams this manager is allowed to see
One question. Real timesheets, the answer drawn, and only the teams they are allowed to see.
The right slot matters more than the first free one.
Booking sites hide the thing that decides the booking. Which practitioner, which speciality, whether the insurance covers it. People scan a grid and guess.
Convoy lets an agent ask what actually matters, match against it, check the constraints, and hold the slot — with your cancellation policy and intake rules attached from the start.
Pick a service, scan a grid of slots, open each practitioner to check the speciality, then start again when the slot is gone.
- Resolved Lumen Physio to its Convoy interface
- Called
search_availability— evenings, this week, N1 - Matched practitioners by speciality, not by first free slot
- Checked insurance cover, then held the slot
Sports physio
One call. Real availability, the right practitioner, your policies attached.
The catalogue is there. The answer is not.
A shopper lands on a category, stacks four filters, opens three products, checks delivery, and starts again. Everything they needed was on the site. None of it was an answer.
Convoy puts your catalogue, stock and delivery rules behind one question, so a shopper — or the assistant they sent — gets a product and a date instead of a results page.
Land on the shop, pick a category, stack four filters, open three products, check delivery, then start again. The catalogue is there. The answer is not.
- Resolved Terre & Table to its Convoy interface
- Called
search_products— olive oil, organic, ≤ 10 € - Checked live stock and delivery windows for Lyon 7
500 ml
One call. Real inventory, your rules, your voice.